EXCHANGES & RETURNS: Due to hygienic reasons we do not accept returns of underwear. Are you not satisfied, please contact us. It is important for us to listen to our customers.
QUALITY GUARANTEE: Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within first month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery, free of charge.
HOW TO RETURN A DEFECT PRODUCT: We make sure to ensure a high quality in all of our garments. If you find something incorrect with your purchase, you should make a complaint:
COMPLAINT: If you have purchased your product from one of our retailers, please get in contact with the actual retailer in first hand. If you have purchased the product in our web shop, please follow these steps:
1. E-mail us at firstname.lastname@example.org. Write ‘Complaint’ as subject.
2. Make sure you write following:
- Phone number during office hours
- When and where you have purchased the item/s.
- Order number (on your receipt)
- What the reason for the complaint is.
3. We will send you a complaint number and a form which you will print and fill out.
4. Send in your purchase together with the signed and filled-in form.
We will take care of the complaint and replace your products with a new one if incorrect.Send to:
RECEIVING A REFUND: Your refund will be credited to the original purchaser’s credit card. The refund will exclude shipping costs, with the exception of faulty items. Late returns may be accepted at the discretion of AnnaPS. However, they can only be refunded as a store credit. If your order has been sent within the EU, all sales taxes will be refunded. AnnaPS is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local custom.